Frequently Asked Questions

We gathered the answers to some popular questions below.
If you can’t find your question below feel free to contact us, and we’ll be happy to help.

Why see a Counselor?

Counseling can often be beneficial to individuals in a variety of ways. Counseling offers the opportunity for you to address areas of concerns you may have and can be of assistance in helping you overcome personal or situational challenges that interfere with your daily personal or social goals. Most people come to counseling when their usual ways of handling things aren’t working well for some reason, causing distress and frustration. Some are dealing with a diagnosis of depression, anxiety, bipolar disorder or post-traumatic stress disorder. 

What information is needed to get on the schedule with a counselor?

We need to know the Full name, DOB, phone number, address, and name(s) of your primary and secondary insurance payer(s) to know if we are in their network(s). If we are not in their networks, we can still see you if your policy has out-of-network benefits. If not, you may choose to be a self-pay client.

What commercial insurances do you accept?

We are contracted with most commercial insurances (Choose the SERVICES tab to see a list), for more details please call us at 281-826-9777.

What is needed from my insurance to verify coverage?

For primary and secondary policies, we need to know the Insurance ID, group ID, Employer, and plan name.

How long does it take to get in to meet with a Counselor?

When you contact us to schedule an appointment, you will speak with someone right away or will be contacted within 24 hours if you leave a message. With the consideration of everyone’s schedule, we work hard on getting everyone accommodated in a timely manner for a regular counseling session. We encourage you to reach out to get an appointment as soon as you feel you would like to start services.

Can I schedule a same-day appointment?

It is possible that a same day appointment may be available, depending on the Counselors’ schedules for that day. You can call 281-826-9777 to inquire. We will make every effort to accommodate your request.

What do I do if I need help right away?

We are mindful that people may have an urgent need or be in an emergency. If you have a medical or mental health-related emergency outside of our Counseling Services regular business hours, please call 911 immediately. Additionally, you may receive 24/7 Crisis Support as follows: National Suicide Prevention Lifeline and Veterans Crisis Hotline…1-800-SUICIDE (784-2433), 1-800-273-TALK (8255). The Harris Center for Mental Health and IDD 24 Hour Helpline…(713) 970-7000

How long is a counseling session?

Counseling sessions last approximately 45-60 minutes. Please be punctual and let us know in advance if you are unable to keep your appointment.

What occurs during an initial session?

During your initial session, time will be spent exploring your reason for seeking counseling, gathering history and background information and discussing your current functioning and needs. You and your Counselor will develop a plan for future support.

Can I fill out intake forms before initial session?

Yes, various forms are available on the portal and all must be completed prior to the first session.

How often would I meet with the Counselor?

You and the Counselor will decide together how often you should meet. Usually, you meet once a week or once every other week.

Will my discussion with the Counselor be confidential?

All records and conversations are personal and confidential as set forth by federal and state laws. With few exceptions (as noted below), we do not communicate with your friends, professors, parents or family without your written consent. The exceptions to confidentiality are 1) if the Counselor assesses you are a threat to yourself or someone else 2) if the Counselor learns of or have strong suspicions of abuse or neglect of a child, disabled person or elderly person 3) if legal proceedings require disclosure of your counseling sessions 4) if information is disclosed about client abuse or sexual exploitation by a previous mental health provider.

Can I talk to the counselor while I fill out the intake forms or bring them at a later session?

Completed intake forms are reviewed by the counselor as part of the initial session, so they must be completed prior to that first session. The practitioner is able to work with you to complete them during the first session, but that reduces time spent developing the goals and treatment plan.

If I see a Counselor, does that mean I am “weak or crazy”?

Meeting with a Counselor does not mean that you’re “weak” or “crazy.” Talking with a safe professional allows you to confirm healthy responses to life issues, and minimize unhealthy responses. Building health responses breaks the bondage of unhealthy self-talk. Owning “What comes out of me is about me”, allows you to focus on your own response to life issues, build self-esteem, and be emotionally safe around others.

What if I need to cancel my appointment?

If you must cancel your appointment, we ask that you notify us at least 24 hours in advance. Please call 281-826-9777 to cancel your appointment and reschedule, or utilize patient portal.

What if I miss my appointment?

If you miss an appointment, it will be your responsibility to reschedule with us. Not showing up for a scheduled session will cause us to charge a NO-SHOW FEE to the card on file. We make exceptions to the NO-SHOW FEE if you make us aware of an emergent situation or one out of your control.

Do you offer self-pay sessions?

Yes, we require a working credit card.

What are EAP sessions?

Employer Assistance Program (EAP) are sessions free for you. An employer pays premiums to an EAP payer who pays for your sessions.

Can I start EAP sessions right away?

First, we need to know the authorization code, when it expires, and the number of approved sessions.

Can I schedule future appointments online?

Yes, for those who desire it, we will send you an email with a link to a patient portal. The portal is created by responding to an invitation email we send to the email address on file. It provides a way to view, cancel, reschedule, and request new appointments that fit your schedule from those available, as well as review documents. Appointments with a short lead time require a phone call to the office at 281-826-9777.

What if I don’t have a portal login to schedule an appointment?

Call or text the office at 281-826-9777, or email We will respond with appointments available within the bounds of your request, and schedule based upon our reply.

Are you contracted with Medicaid?

Yes, we are contracted with Medicaid and other managed care organizations.

If you would like to know more on how our appointments and billing works reach out today at 281-826-9777. We are here for you!

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